Exchange Policy
BONGO EFFECT exchange policy allows you to exchange any BONGO EFFECT product purchased online within 7 days of receipt. Any exchange is absolutely FREE of cost. You will only have to make sure that the product is unused and that its original invoice, condition, tags, and packaging are carefully preserved.
To make the exchange request contact our Customer Services Department at BONGO EFFECT bongoeffectbd@gmail.com. However, all exchanges are subject to stock availability. If you choose to exchange an item, please send back the full parcel to BONGO EFFECT online store and inform us of our customer service. We will revise and re-send the full order.
Please note:
- No discounted/special offer item will be exchanged/ refundable.
- No monetary refund is acceptable.
Delivery Information
BONGO EFFECT highly values the urgency of your orders. We endeavor to make sure that your ordered products reach your door in the fastest possible time. Once your order is confirmed, you will receive a confirmation mail from our Customer Services Department.
Your ordered products will be sent to your given address in 3 to 5 business days anywhere in Bangladesh.
We start the shipping process within 24 hours. So, if you want to cancel or modify any order, please inform our Customer Services Department at your earliest.
After you receive the shipment, our delivery team will wait for 10 minutes to let you try on the product. If you have any issue with the product you can contact our Customer Services Department and return the product instantly.
Please note:
- No discounted/special offer item will be exchanged/ refundable.
- No monetary refund is acceptable.